Return and Refund Policy
- Return/exchange must be done within 5 working days upon receiving your order.
- Sales/promotion items are not allowed to return/exchange.
- Return must be done for an item(s) in its original condition (sealed and unopened, unbroken, unspoiled, unused).
- If the items have been used or damaged by the customer, there will not be any refund.
- We reserve the right to reject any returned item, if it doesn't meet all the mentioned conditions.
- Refunds would only be done as store credit vouchers, strictly no cash refund is allowed. There will be a restocking fee of RM20 charged for every return/exchange case.
- Store credit voucher can only be used once, not applicable with any other further discount and must be redeemed within 90 days from the date of issue.
- You are responsible for the shipping cost of the returned item.
- You are responsible for the item until it reaches us and kindly retain all proof of mailing until an acknowledgement has been received.
Kindly contact us prior initiating the return via firstname.lastname@example.org or 03-58893435
Please return your items/order via mail to the following address:
Bambo Nature Malaysia co. Voovoo (M) Sdn Bhd
Blk A, 1-F, No16,
Jalan TP6, Taman Perindustrian Sime UEP,
47600 Subang Jaya, Selangor.